Privacy Policy

Viro AI

Effective Date: June 13, 2025
Last Updated: May 27, 2026

Privacy at a Glance

✔ We don’t sell your data
✔ We don’t train AI models on your chats
✔ We don’t build behavioral advertising profiles
✔ We don’t share your identity with advertisers
✔ You can delete your chats and account
✔ Ads are contextual, not behavioral
✔ Safety reviews are limited to what is necessary to protect users and enforce our Terms

Viro AI (“Viro,” “we,” “us,” or “our”) operates the Viro AI mobile and web applications (the “App”). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use the App.

Our priority is transparency and user trust. We do not sell your data, we do not build behavioral advertising profiles, and we do not train AI models on your chats.

1. Information We Collect

We collect only the information needed to provide, improve, secure, and support the App.

Email Address

We collect your email address when you create or sign in to your account.

We use your email address for authentication, password resets, account-related notifications, customer support, and important service updates.

Chat History

We store your conversations so you can access them across devices and continue where you left off.

You may delete individual chats or your entire account at any time.

We do not use your chat history to train AI models or build advertising profiles.

Payment Information

Payments are processed by third-party payment providers:

Mobile subscriptions: RevenueCat and the applicable app store payment system
Web subscriptions: Stripe Checkout

We do not store your payment card information.

Connected Services

If you choose to connect third-party services, such as Google Calendar, we may access the information necessary to provide the requested feature.

Viro AI accesses Google Calendar data, if enabled, solely to display your schedule and assist with time-based queries. We do not sell, share, or use your Google Calendar data for advertising, model training, or unrelated analytics. You may revoke this access at any time through your settings or through your Google account permissions.

Viro AI’s use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

2. Advertising

The App may display contextual advertising.

How Ads Work

Ads may be based on the content of the current message or session context. For example, a message about “homework” may show an education-related ad.

What Ads Do Not Do

We do not:

Create behavioral or interest-based advertising profiles
Perform cross-site or cross-app tracking
Share your email address or account identity with advertisers
Train advertising models on your chat history
Allow advertisers to access your past conversations
Sell, rent, or trade your personal information

Advertisers do not receive your identity, email address, account details, or full chat history.

3. How We Use Your Information

We use information to:

Authenticate your account
Display and sync chat history
Generate AI responses
Operate connected features you choose to enable
Handle subscription billing
Provide customer support
Send account-related or service-related communications
Improve app performance and reliability
Detect abuse, fraud, security threats, or misuse
Enforce our Terms and protect the safety of users and the public
Comply with legal obligations

We do not use your personal data for targeted advertising, data sales, or AI model training.

4. AI Model Providers

When you send a message, the content of that message and relevant context may be securely transmitted to third-party AI providers to generate a response.

AI providers are used for inference only.

We do not send your email address or account identity to AI model providers.

We do not permit AI model providers to use your chats to train their models.

AI-generated responses may be processed by one or more third-party AI providers depending on the model or feature you choose.

5. Safety, Abuse Prevention & Legal Compliance

We may process limited account, usage, and conversation information when reasonably necessary to operate Viro AI safely, prevent abuse, detect fraud, enforce our Terms, comply with legal obligations, respond to valid legal requests, investigate user-submitted safety reports, or protect the rights, safety, and integrity of Viro AI, our users, and the public.

We do not broadly monitor private conversations for advertising or profiling.

If a user submits a report, we may review the reported content and related technical information necessary to understand and address the issue.

We do not use user chats to train AI models. Safety review is limited to what is reasonably necessary to address abuse, security, legal, or safety concerns.

6. Information Sharing

We only share information with essential service providers that help us operate the App, including:

RevenueCat for mobile subscription management
Stripe for web subscription payments
Cloud infrastructure providers for secure storage and app operation
Third-party AI providers for message inference
Analytics providers for app performance and anonymous usage insights
Customer support, security, fraud prevention, legal, and compliance providers, where necessary

We may also disclose information when we believe in good faith that disclosure is necessary to comply with applicable law, legal process, court order, subpoena, warrant, valid government request, or to protect the rights, safety, and security of Viro AI, our users, or others.

If Viro AI is involved in a merger, acquisition, financing, restructuring, bankruptcy, or sale of assets, user information may be transferred as part of that transaction, subject to this Privacy Policy.

We do not sell, rent, or trade your personal information.

7. Data Retention, Control & Deletion

You are in control of your data.

You may request to:

Delete individual conversations
Delete your account entirely
Request a copy of your data
Confirm deletion of your data

When you delete your account, your personal data, including your email address and chat history, is permanently removed from our active systems, unless limited retention is required for security, fraud prevention, legal compliance, dispute resolution, or enforcement of our Terms.

8. Your Privacy Rights

Depending on where you live, you may have rights to access, correct, delete, export, restrict, or object to certain processing of your personal information.

You may contact us at nick@viro.app to exercise your privacy rights.

We may need to verify your identity before fulfilling certain requests.

9. Children’s Privacy

The App is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Users under 18 should use the App only with permission and supervision from a parent or legal guardian.

Viro AI is a general-purpose AI assistant and is not designed to provide therapy, crisis counseling, companionship, romantic interaction, sexual content, or other age-restricted experiences.

If you believe we have inadvertently collected personal information from a child under 13, please contact us at nick@viro.app, and we will take appropriate steps to delete it.

10. Security

We implement reasonable security measures designed to protect your information, including:

TLS encryption for data in transit
Encrypted cloud storage where supported
Strict access controls
Account-level data isolation
Secure authentication practices
Monitoring for abuse, fraud, and security threats

The App uses secure cloud infrastructure hosted in the United States.

No system is completely secure, and we cannot guarantee absolute security.

11. Third-Party Links and Services

The App may contain links to third-party websites, ads, services, or content.

We are not responsible for the privacy practices, security, or content of third parties. Your interactions with third-party services are governed by their own privacy policies and terms.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, features, service providers, or legal obligations.

We will revise the “Last Updated” date when we make changes. If we make material changes, we will provide notice within the App or through another appropriate method.

13. Contact Us

For questions or requests regarding privacy or data, contact us at:

Email: nick@viro.app

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